What is a digital operating system for cities?

A unified platform that replaces the dozen disconnected systems most councils run — billing, GIS, fleet, complaints, citizen portal — with one source of truth. Officials get real-time visibility, residents get a working app, and treasury gets clean books.

Does OneCity Smart work for rural district councils?

Yes. The Ward and District tiers are sized exactly for rural and small urban councils — light footprint, mobile capture for field staff, and pricing built for council budgets, not metropolitan ones.

Can citizens pay rates and bills via EcoCash and mobile money?

Yes. The citizen portal accepts EcoCash, mobile money, EFT, card and cash — every channel settles to the same ledger so reconciliation is automatic.

How does OneCity Smart handle treasury and ZIMRA reporting?

Statutory reports and treasury exports are pre-formatted to ZIMRA, RBZ and SADC frameworks. When the schemas change, we update the platform — your finance team does not write a new export every quarter.

Digital Operating System for Cities

OneCity Smart

A digital operating system for African cities, councils and parastatals.

OneCity Smart unifies billing, service requests, GIS, fleet, public Wi-Fi and citizen engagement into one platform — so a city can run on one source of truth instead of twelve disconnected systems.

Start free trial View live demo Schedule demo Or enquire now

· 30-day free trial· No credit card· Cancel any time

Property, billing & revenue in one ledger

Citizen self-service portal & WhatsApp

GIS-backed asset & service register

Fleet, fuel and field-staff tracking

What's inside

Built around how the work actually gets done.

African councils carry the weight of revenue collection, service delivery and statutory reporting on systems that often pre-date smartphones. OneCity Smart replaces that stack with a unified digital twin: every property, meter, vehicle, complaint and payment lives in one model. Officials get real-time visibility, citizens get a phone-friendly self-service portal, and treasuries get clean books at the end of the month.

Revenue & billing

Property rates, water, refuse, licences and trade fees billed from a single ledger. Mobile-money, EFT, EcoCash and cash all settle to the same book.

Citizen portal

Residents pay bills, log faults, track service requests and access permits from any phone. WhatsApp bot for the unbanked.

GIS & assets

Every property, road, meter, pole and waste bin sits on a live map with attribute data. Click any asset to see its full history.

Service requests

Pothole, leak, refuse, lighting — citizens log via app or WhatsApp; supervisors auto-route to the nearest crew with photos and GPS.

Fleet & operations

Track council vehicles, fuel cards, drivers and routes. Cut fuel theft, prove SLA on refuse collection, plan maintenance.

Open data & reporting

Statutory reports, treasury exports and an open-data portal for transparency — pre-formatted to ZIMRA, RBZ and SADC frameworks.

Inside the product

See it before you sign in.

Open the live demo

Who it's for

Three teams already running on OneCity Smart.

Local council / municipality

Move billing, complaints and fleet onto one platform. Treasury gets clean books, the mayor gets a live dashboard, citizens get a working app.

Rural district council

Light footprint that runs on patchy connectivity — replace paper registers with mobile capture, and still close monthly without overtime.

Parastatal / utility

Run revenue collection, customer care and field operations on the same infrastructure as the city you serve.

Why this over the alternatives

Honest comparisons. No marketing kabuki.

Here's what we hear when we walk into a procurement conversation, and what we tell the team after.

Alternative	Where it falls short	How OneCity Smart answers it
Pastel + Promun + paper	Twelve disconnected systems, three reconciliations a month, no view of who owes what.	One ledger, one citizen record, one map. Reconciliation is automatic.
Imported smart-city suite (SAP / Oracle)	Capex of millions, three-year rollout, vendor lock-in, no Africa-specific modules.	Cloud SaaS priced per council, deployed in weeks, configurable to local statute and currency.
In-house build	A two-person IT team trying to keep a council platform alive — bus-factor of one.	Managed platform with a real engineering team behind it. Your IT team focuses on operations, not maintenance.

Pricing

Subscribe monthly. Cancel any time.

Every tier starts with a free 30-day trial — no credit card up front. Move up, move down or move out at any time. Annual billing saves you 15%.

Ward

Small ward / parastatal pilot

$299 / month

Billed monthly · 15% off annual

Up to 10 staff
Up to 5,000 properties
Citizen portal
Email support

Start free trial Or view demo →

District

Metropolitan

City / metropolitan council

From $4,999 / month

Custom · scoped to need

Unlimited staff & properties
Custom integrations (treasury, banking, ZIMRA)
On-prem / hybrid hosting
Dedicated programme manager
SLA-backed support

Talk to sales Or view demo →

Common questions

OneCity Smart FAQ.

Quick answers to the questions we hear most often. Anything missing? Send a note via the form below.

A unified platform that replaces the dozen disconnected systems most councils run — billing, GIS, fleet, complaints, citizen portal — with one source of truth. Officials get real-time visibility, residents get a working app, and treasury gets clean books.
Yes. The Ward and District tiers are sized exactly for rural and small urban councils — light footprint, mobile capture for field staff, and pricing built for council budgets, not metropolitan ones.
Yes. The citizen portal accepts EcoCash, mobile money, EFT, card and cash — every channel settles to the same ledger so reconciliation is automatic.
Statutory reports and treasury exports are pre-formatted to ZIMRA, RBZ and SADC frameworks. When the schemas change, we update the platform — your finance team does not write a new export every quarter.